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Shipping Information:

• All Limoges boxes and handmade jewelry are shipped in gift boxes.
• Most orders process and ship within 3 business days (please note that ship times provided below are from the time of shipment, not time of order)
• Blueluxe now ships internationally. Please see below for list of countries.  

Shipping & Handling Options:

USPS:  Choose from Priority Mail or Express Mail.  All shipments include insurance at no extra charge. Priority Mail takes an average of 2-3 days, not guaranteed by the Postal Service.  Express mail is guaranteed overnight to most locations, 2-days to some, and offers full tracking information.  Signature confirmation will automatically be added at no charge to certain orders. 

UPS:  UPS shipping options are available during checkout (not visible in the shopping cart estimator).  All UPS shipments are insured and include full tracking information (please note that UPS does not deliver to P.O. Boxes).  UPS orders are shipped Monday-Friday (no Saturday pickup or delivery).  For UPS Ground, you can view the UPS Ground map to determine your delivery time (Northeast customers take just 1-2 days via Ground). 

International:  blueluxe.com offers International shipping via USPS Global Express Mail.  Delivery time is approximately 5-7 days and all orders are insured and trackable.  We ship to the following countries:  Australia, Austria, Bermuda, Canada, China, Denmark, France, Germany, Greece, Greenland, Hong Kong, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Singapore, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, United Kingdom (please email us if your country isn't listed).  Customer is responsible for any taxes, duties, customs, brokers fees, etc... that may be applicable on International orders, we cannot mark items as 'gift' or 'sample'.

Please note the following additional rules for international orders:

• All payments must be made in US funds. 
• Orders will only be shipped to verified credit card billing address. 

* Shipping to Canada is $25.00

Tax:

We only charge tax on orders shipped to NY State.

Returns/Exchanges:

• Returns & exchanges are accepted on all items (except clearance sale items or if otherwise noted in the item description).  All returns must be postmarked within 15 days of your receipt of the order.  Item(s) must be in original unused condition, and all tags, cards, boxes and/or pouches must be included with your return. 
• Please email us before sending a return to receive a return merchandise authorization number and to let us know the reason for the return/exchange.  The RMA# must be written on the outside of your package.  
• Any unauthorized returns (no RMA#), undelivered packages, or returns postmarked after 15 days of your receipt of the order, will be subject to a 20% restocking fee, or delivery may be refused and the item returned to sender.
• Shipping and handling charges are non-refundable, and customer is responsible for return shipping costs (unless the item had arrived damaged).  In the case of an order that included free shipping, up to $8 will not be reimbursed in order to cover our cost of the original shipment (this also applies to partial returns if the total order amount drops below $150 due to the return). 
• If a coupon with a minimum dollar amount was used, and a partial return is made which brings the order total below that minimum, the savings from the coupon will be deducted from the return.
• Returns must be sent via U.S. Postal Service (not FedEx, UPS...).  We recommend purchasing insurance since we cannot be responsible for lost/damaged packages.  Be sure to package returns well, as items damaged from improper packaging will not be accepted.
• Once your package has been received at blueluxe, your refund will be credited back to your original method of payment.  If you wish to make an exchange, you will have to place a new, separate order (unless you are exchanging a damaged item).

Blueluxe ships all orders with insurance so please contact us within 3 days of receipt of any damaged goods so we can contact the shipping company and proceed accordingly.  

Price adjustments are not available for items which have gone on sale since being purchased.