here for our returns policy
here for our price matching policy
- All Limoges boxes
and handmade jewelry are shipped in
- Most orders
process and ship within 3 business days (please note that ship times
provided below are from the time of shipment, not time of order)
- Blueluxe now ships
internationally. Please see below for list of
Shipping & Handling Options:
Choose from Priority Mail or
Express Mail. Priority Mail takes an average of 2-3 days (not
guaranteed by the Postal Service).
Express mail is guaranteed overnight to most locations, 2-days to some,
and offers full tracking information.
UPS shipping options are
available during checkout (not visible in the shopping cart
estimator). All UPS shipments are insured and include full
(please note that UPS does not deliver to P.O. Boxes). UPS
orders are shipped Monday-Friday (no Saturday pickup or
delivery). For UPS Ground,
you can view the UPS Ground map to determine your delivery
time (Northeast customers take just 1-2 days via Ground).
International: blueluxe.com offers International shipping
via USPS Global Express Mail. Delivery time is
approximately 5-7 days and all orders are insured and
trackable. We ship to the following countries:
Australia, Austria, Bermuda, Canada, China, Denmark, France, Germany,
Greece, Greenland, Hong Kong, Ireland, Italy, Japan, Netherlands, New
Zealand, Norway, Singapore,
South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, United
email us if your country isn't listed).
Customer is responsible for any taxes, duties, customs,
brokers fees, etc...
be applicable on International orders, we cannot mark items as 'gift'
Please note the
following additional rules for international orders:
Please note that signature
confirmation will be required for all
orders with different billing and shipping addresses (as well
as certain other orders).
- All payments must
be made in US funds.
- Orders will only
be shipped to verified credit card billing address.
day Priority Mail
day Express Mail
||UPS Ground, 2 and 3-day
||Varies by location
||Varies by location
We only charge tax on
orders shipped to NY State.
- Returns &
exchanges are accepted on all items (except if otherwise noted in the
item description). All returns must be postmarked within 15
days of your receipt of the order. Item(s) must be in
original unused condition, and all tags, cards, boxes and/or pouches
must be included with your return.
before sending a return to receive a return merchandise authorization
number and to let us know the reason for the return/exchange.
The RMA# must be written on the outside of your
package. Any unauthorized
returns (no RMA#), undelivered packages, or returns postmarked after 15
days of your receipt of the order, will be subject to a 20% restocking
fee, or delivery may be refused and the item returned to sender.
- Shipping and
handling charges are non-refundable, and customer is responsible for
return shipping costs (unless the item had arrived damaged).
In the case of an order
that included free shipping, up to $8 will not be reimbursed in order
to cover our cost of the original shipment (this also applies to
partial returns if the total order amount drops below the free shipping threshold due to the
- If a coupon with a
minimum dollar amount was used, and a partial return is made which
brings the order total below that minimum, the savings from the coupon
will be deducted from the return.
recommend purchasing insurance since we cannot be responsible for
lost/damaged packages. Be sure to package returns well, as
items damaged from improper packaging will not be accepted.
- Once your package
has been received at blueluxe, your refund will be credited back to
your original method of payment. If you wish to make an
exchange, you will have to place a new, separate order (unless you are
exchanging a damaged item).
are not available for items which
have gone on sale since being purchased.